AKITDA operates an efficient Complaint Cell at both district and state levels, designed to address and resolve issues faced by IT dealers and customers across Kerala. This system ensures that concerns related to products, services, and vendor interactions are handled in a transparent and professional manner. By maintaining an organized grievance-redressal mechanism, AKITDA helps protect the interests of its members and the wider customer community.
The Complaint Cell deals with various types of issues, including long delays in product delivery, rejection of materials, discrepancies in supply, and complications in warranty processing. When such challenges arise, the cell coordinates with vendors, manufacturers, and service providers to ensure timely solutions. This structured approach reduces conflict, minimizes financial loss, and promotes smooth business operations for all parties involved.
Through its Complaint Cell, AKITDA reinforces its commitment to fair business practices and customer satisfaction. By acting as a mediator between dealers and vendors, the association helps maintain trust and accountability within the IT market. This initiative strengthens relationships, ensures quality service, and contributes to a more reliable and organized IT trade environment in Kerala.

The Chairman will ensure that your concern is registered, reviewed, and forwarded to the appropriate vendor or authority. The district-level cell works closely with the state committee to ensure fair, timely, and effective resolution of all issues

District Complaint Cell Chairman:  JOBY JΟΥ
Phone:  94475 57119
Email :  akitdakollam@gmail.com